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DiceBet FAQ —
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From accounts and payments to bonuses, games, and security — find answers to all your FAQs in plain, easy-to-understand English.

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What can we help you with?

Select the category that best matches your issue below — you'll quickly find the most relevant FAQs.

Account & Login

Answers to all questions about registration, login issues, password changes, account verification, and profile updates.

Deposits & Withdrawals

How to deposit via bKash, Nagad, and Rocket, withdrawal timelines, and solutions to payment issues.

Bonuses & Rewards

Everything you need to know about welcome bonuses, cashback, referral programs, voucher codes, and how to claim rewards.

Games & Entertainment

Rules and FAQs covering Live Casino, slots, table games, and special events.

Security & Privacy

Everything you need to know about account security, 2FA, identity verification, and keeping your personal data private.

Mobile App

Quick help for downloading, installing, and updating the DiceBet app, plus fixes for common app issues.

All FAQs

Account & Login

Opening a new account on DiceBet is quick and easy. On the registration page Go and enter your mobile number or email address, a strong password, and the required personal details. Verify using the OTP sent to your mobile. The entire process takes just 2–3 minutes. Your welcome bonus unlocks as soon as your account is created.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address — a reset link will be sent within seconds. The link remains valid for 15 minutes. Your new password should be at least 8 characters long and include numbers and special characters.

To complete KYC verification on DiceBet, you'll need one of the following government-issued ID documents:
  • National ID Card (NID)
  • Passport
  • Driving License
You may also need to provide a recent selfie and proof of address (such as a utility bill). Verification is typically completed within 24 hours.

Multiple incorrect password attempts or detection of suspicious activity may cause your account to be temporarily locked. Wait 30 minutes and try again. If the issue persists, please contact support@dicebet.wsEmail us or reach out via 24/7 live chat.

No. Under DiceBet's policy, each person is only permitted one account. Opening multiple accounts is a violation of our terms and may result in all accounts being closed. If you're having trouble accessing your existing account, please contact support.
Deposits & Withdrawals

After logging in, go to the Wallet section and select "Deposit". Choose your preferred payment method — bKash, Nagad, or Rocket. Enter the amount and send payment to the number shown. Confirm with your transaction ID. Your balance is typically updated within 2–5 minutes.
The minimum deposit limit is ৳200 and the maximum is ৳50,000 per transaction.

Withdrawal requests on DiceBet are typically processed within 5–15 minutes. If verification is not yet complete, your first withdrawal may take up to 24 hours. Requests for large amounts (over ৳1,00,000) may require additional verification.

Wait 15 minutes first — network delays can occasionally slow things down. If the balance still hasn't arrived, contact us via live chat or support@dicebet.wsContact us and we'll typically have the issue resolved within 2 hours.

The minimum withdrawal limit on DiceBet is ৳500. The standard daily maximum withdrawal limit is ৳2,00,000, though VIP members may be eligible for higher limits. Account verification (KYC) must be completed before any withdrawal can be processed.

DiceBet does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction fees. These charges are set according to the respective provider's own policies and are not within DiceBet's control.
Bonuses & Rewards

DiceBet offers an attractive welcome bonus for new members, including a special match bonus on your first deposit. To see full bonus details and current offers, On the Rewards page Make your first deposit right after creating your account to claim the bonus.

After logging in, look for the "Redeem Voucher" option in the Wallet or Promotions section. Enter the code exactly as provided — it is case-sensitive. Once redeemed successfully, the bonus will be added to your balance. For more information about vouchers, visit Voucher Page Go.

Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirements before using them. For example, you may need to wager the bonus amount 10 times. Once the requirements are fulfilled, any winnings from the bonus can be withdrawn. Each bonus has its own terms On the Rewards page Full details are provided below.

DiceBet offers weekly and monthly cashback promotions. Once you've placed a qualifying amount in bets, your weekly cashback is credited every Monday. For cashback rates and full terms, On the Rewards page Check it out. Wagering requirements also apply to cashback bonuses.
Games & Entertainment

DiceBet has over 100 games, including:
  • Live Casino — Baccarat, Roulette, Blackjack, Dragon Tiger
  • Slots — Classic & Video Slots
  • Table Games — Poker, Teen Patti
  • Crash games, Dice, and much more
View All Games Games Page Go.

Common solutions for this issue:
  • Refresh your browser and clear the cache.
  • Check your internet connection — you need at least 4G or a stable WiFi connection.
  • Turn off your VPN if it's active.
  • DiceBet Mobile App Using it will give you better performance.
If something goes wrong, contact support — if a technical issue during a game causes a loss of balance, a refund will be issued.

Winnings are credited to your DiceBet wallet as soon as the game ends. In live games, results and payouts are reflected immediately after each round. If there's a delay, refresh the page. If the issue persists, contact support.
Security & Privacy

After logging in, go to Account Settings → Security. Click "Enable Two-Factor Authentication" and verify your mobile number. From that point on, an SMS OTP will be sent with every login. This is the most effective way to protect your account.

Take these steps immediately:
  • Change your password immediately.
  • Via live chat or support@dicebet.wsLet us know.
  • The support team will temporarily lock the account.
  • Once identity verification is complete, the account will be reinstated.
DiceBet will never ask for your password via email or SMS — if you receive such a message, treat it as a phishing attempt and stay alert.

Yes. DiceBet uses SSL encryption to keep all personal and financial information secure. Your data is never sold to third parties. For more details, please refer to our Privacy Policy Read more.
Mobile App

The DiceBet app is available directly from our Download Page Both Android and iOS versions are available. Android users may need to enable installation from unknown sources. The app is completely free.

On Android, go to Settings → Security → enable Unknown Sources. Make sure you have enough storage (at least 100 MB). If an older APK is installed, uninstall it before downloading the latest version. If the issue continues, App Page for assistance.

When you open the app and a new version is available, you'll receive an automatic update notification. Simply tap "Update" and the latest version will install. To update manually, Download Page Download the latest version from
Sports Betting

After logging in Sports Betting Page Go there to browse live and upcoming matches across cricket, football, tennis, and more. Pick your preferred match and outcome, enter your stake, and confirm. For betting analysis, On the analytics page Go.

Live betting, or in-play betting, lets you place bets in real time as a match unfolds. Odds shift continuously based on how the game is progressing, so quick decisions are key — they can change in seconds. To view analysis and statistics, On the analytics page Go.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, all bets are automatically voided and a full refund is issued. In some cases, you may be able to close a bet early using the Cash Out feature.

Quick Links

Create a New Account Log In App Download View Rewards Sports Betting Games Analytics Voucher

Need help?

Our support team is available 24/7, whenever you need us.

support@dicebet.ws
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Policies & Information

About Us Terms & Conditions Privacy Policy Responsible Gaming

Responsible Gaming Tips

  • Set a budget and stick to it.
  • Don't chase losses by placing bigger bets.
  • Play for entertainment, not as a source of income.
  • Not for users under 18.
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